Privacy Policy

1. Introduction

Welcome to Teledoc, a digital healthcare platform by UniTech. Teledoc is built to support users with remote doctor consultations, virtual follow-ups, wellness services, and chronic care monitoring. This Privacy Policy explains how we collect, use, share, and protect your personal information while using our services.

2. Information We Collect

We may collect the following types of information:

Personal Information: When you sign up or use our services, we may ask for your name, contact details, date of birth, and any medical details you choose to provide.
Health Information: This includes your consultation history, symptoms, prescribed treatments, and doctor notes.
Device Information: We may collect technical details about the device you’re using (like device type, OS, and unique identifiers).
Usage Data: Information on how you use our platform — which features you interact with, session duration, and preferences.
Location Information: If enabled, we may collect your location to suggest relevant services nearby.

3. How We Use Your Information

We use your information to:

Deliver and improve our healthcare services.
Provide personalized medical recommendations and insights.
Connect you with doctors for video consultations and chat.
Manage your profile, appointments, and transaction history.
Respond to your inquiries and support requests.
Share occasional updates or newsletters if you’ve subscribed.
Keep the platform secure and prevent misuse.

4. How We Share Your Information

We may share your data with:

Healthcare Providers: To ensure proper treatment and follow-up.
Service Providers: Vendors helping us operate the Teledoc platform (e.g., hosting, analytics).
Legal Authorities: If required by law or for safety-related reasons.
Business Transfers: In case of a merger or acquisition.

5. Data Security

We follow industry-standard security practices to keep your data safe. However, no system can guarantee 100% protection, and we encourage users to maintain strong passwords and report suspicious activity.

6. Your Rights

You have the right to:

Access and update your personal or medical data.
Request deletion of your information (subject to legal limits).
Unsubscribe from promotional messages at any time.

To use any of these rights, email us at info@teledoc.com.sa.

7. Updates to This Policy

We may update this Privacy Policy when needed. Any changes will be posted on this page with the updated date. Continued use of Teledoc means you accept those changes.